Shipping policy
Easy returns & fast shipping across Europe
📦 Shipping
Delivery time
Order before 23:45 → shipped the same working day!
Pre-order items
Does your order include a pre-order item?
Your order will be shipped once the pre-order is in stock.
Want to receive other items sooner?
Please place a separate order.
🇳🇱 Netherlands
Tracked shipping (DHL or PostNL): €4.95
Budbee box: €4.75
Free shipping on orders over €100
🇧🇪 Belgium
Tracked shipping: €5.95
Budbee box: €5.50
Free shipping on orders over €100
🌍 Europe
Tracked shipping: €8.95
Want to track your order during packing?
Use this link:
https://lovelystudios.montatracking.com/
🔄 Returns
Register your return easily via our return portal and download your return label instantly:
https://lovelystudios.montareturns.com/
Note: Enter your order number including the hashtag (#).
Doesn’t work? Use the last 5 digits of your order number.
Return period
Regular items: within 14 days after delivery
Sale items: within 7 days after delivery
Returns outside this period will not be accepted.
Return conditions
- Unworn & undamaged
- Tags and original packaging included
- Personalized jewelry and earrings (for hygiene reasons) cannot be returned
Costs
Return costs are at your own expense.
Returning multiple items?
→ €1 extra per additional item (for sustainable shopping 💚)
Received free shipping (orders over €100) and returning everything?
→ €4.95 shipping costs will be deducted from your refund.
Important
Returns are at your own risk.
Always use secure packaging and ship with track & trace.
Keep your proof of shipment.
Did not collect your package?
→ €8.95 return handling fee will be charged.
Processing your return
Your return will be processed within 14 working days after receipt.
Please wait for this period before contacting us about your return status.
Unfortunately, we cannot speed up this process.
Once your return has been processed, you will receive a confirmation by email.
Refunds may take a few additional working days depending on your payment method.
